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 Job scheduling for service calls

 

We have the pleasure of introducing callTrack LT – Field Service Management Software built to manage job scheduling for service calls, to help to organize jobs better and more effectively. The main purpose of the software is to collect information, manage this collected information and be able to give necessary information back on the request.

 

With callTrack LT you can do:

  • Log customer’s requests about the service, job requests, enquiry for new quotation, enquiry for telephone support and so on…
  • Group cases by specific criteria to get accurately the information which you need.
  • Assign logged case to the specific engineer, technical support, quotation department, accounts department, etc…
  • Schedule or reschedule the job to specific date.
  • Change the status of the case.
  • Find specific information about the customers and jobs related to them.
  • Print or reprint the docket for specific case.
  • Input the time spend on the job.
  • Add or alter customer data.
  • Make simple reminder about maintenance, birthday, important job and anything else.
  • Scanned or created documents and pictures can be attached to the customer and job related to the customer.
  • Send a text message when the case is registered or closed, or for any other occasion.
  • Job scheduling for service calls made easy.

The application is suitable for all companies carrying out any type of services to customer “on call” basis. It can be used also for maintenance schedule, as its’ simple scheduler can notify the operator about new and upcoming events in certain scheduled time. You can find the recent posts here.

 

job scheduling for service calls

 

Operating system requirements:

For the purpose of limitation of the Microsoft Windows non server operating systems, it is highly recommended to install the database engine on the Windows Server operating system. If the choice is to use PC operating system, it is recommended to install the database engine on strong machine where the database engine will have available 1GB of RAM memory for itself. Also it require about 2GB free space on the computer hard drive for the installation and update.

The database can grow up to 10GB of size in time. The database engine does not support Microsoft Windows Server Core release of any above Windows Server version.

Our callTrack LT the software managing job scheduling for service calls – does not have any specific hardware requirements and will run on any decent machine. The minimum screen resolution for the client display is 1024 x 768.

 

 

 

The client application is designed to work on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8, 8.1

 

 

The database engine can be installed on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8, 8.1
  • Windows Server 2003, 2008, 2012